Airbus Helicopters provides several levels of technical support and resources to ensure the appropriate response to each query or concern.
All technical requests can be placed online via the eRequest service on the Airbus customer portal, AirbusWorld and?tracked online via the Technical Requests Management tool.
Where reactivity and flexibility are essential, Airbus?Helicopters delivers the best solution to customers in real time through onsite assistance, dispatching technical representatives to customer locations.
During the first months of a new rotorcraft’s operation and/or any recurrent assistance required by customers, Airbus’ technical representatives assist customer teams to perform:
Airbus’ technical team is Part 66-qualified, with a minimum of seven years’ experience in helicopter maintenance, to efficiently address customer needs.?
Customers need immediate access to operational and maintenance directives to keep their rotorcraft flying and to support flight safety.
All the latest directives – such as alert service bulletins (ASBs), service bulletins (SBs) and safety information notices (SINs) – are published in real time on Airbus Helicopters’ T.I.P.I. portal (Technical Information Publication on Internet).
The T.I.P.I. app is also available for download on iTunes and Google Play.
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Airbus’ continuing airworthiness management (CAM) services provide highly effective safety and airworthiness management for helicopters operating worldwide.
Through this offering, Airbus monitors all configuration and airworthiness aspects of a customer’s rotorcraft – enabling the customer to direct their focus on operations. Among the key benefits of these services are increased fleet availability, optimised maintenance operations and secured aircraft value.
CAM services are developed under worldwide aeronautics safety standards, are applicable to any aircraft, and are accessible to all customers – be they civil or military operators or financial institutions. They support fleet enrollment either from “as built/delivered” or “as maintained” configurations.
This offering can be tailored to meet customer requirements, including the following:
Airbus Helicopters health and usage monitoring system (HUMS) experts provide? proactive and predictive analysis of monitored helicopters’ parameters, supporting any mission profile or organisation type.
FlyScan service packages contribute to maximising customers’ operational efficiency, increasing both fleet availability and flight safety, while reducing the maintenance burden.
All data are treated by technical experts with the design office to anticipate any maintenance action, or to detect symptoms to avoid unexpected grounding.
FlyScan proposes three services: